Frequently Asked Questions

Last Updated: May 9, 2026

How can I contact Footaria?

You can contact us via email at info@Footaria.com. Our customer support team is happy to assist you with any questions or concerns regarding your order, our products, or general inquiries.

Do you ship worldwide?

No, we currently only offer shipping within Canada. For more information on delivery, please see our Shipping Policy.

Where are the products shipped from?

We ship from our international fulfillment centers. This allows us to provide you with the best possible prices and a wide selection of products.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible. After delivery, you may request a return in accordance with our Refund & Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

• VISA, Mastercard, American Express
• Apple Pay & Google Pay
• PayPal

All payments are processed securely through encrypted payment systems in accordance with our Terms of Service.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Shipping typically occurs on the next business day after processing is complete.

How long does delivery take?

Estimated delivery time within Canada is 7–10 business days. While most orders arrive within this timeframe, delays may occur due to high demand or courier issues.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date, you may be eligible for a full refund. Please contact us at info@Footaria.com for assistance.

How can I return an item?

To initiate a return, please email info@Footaria.com. Return requests must be approved before items are sent back. Please refer to our Refund & Return Policy for full details.

What if the item I received is defective or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@Footaria.com with your order number and clear photos of the issue.

When will I receive my refund?

Refunds are processed within 7 business days after the returned item is received. Refunds are issued to the original payment method used at checkout.

© 2026 Footaria. All rights reserved.